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Item #:
210571224
Cost to Serve Analytics: Strategise for success: A practical roadmap for customer service efficiency Paperback June 1, 2024
Item #:
210571224
ANG 47
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Cost to Serve Analytics measures what those outcomes consume.
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Product Details
| Publisher | Aston Campbell Associates |
| Publication date | June 1, 2024 |
| Language | English |
| Print length | 108 pages |
| ISBN-10 | 1068623403 |
| ISBN-13 | 978-1068623400 |
| Item Weight | 13.3 ounces (377.06 grams) |
| Dimensions | 8.27 x 0.26 x 11.69 inches (21 x 0.7 x 29.7 cm) |
Product Description
Cost to Serve Analytics: Strategise for success: A practical roadmap for customer service efficiency Paperback June 1, 2024
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Customer Questions & Answers
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Question:
Who is the target audience for Cost to Serve Analytics?
Answer: This book is designed for senior leaders, transformation professionals, and project managers. -
Question:
What resources are available beyond the book?
Answer: There is a growing ecosystem of implementation resources, templates, tools, and the Cost to Serve Calculator. -
Question:
How does this book help with cost management?
Answer: It uncovers hidden costs, establishes baselines, and helps prioritize improvement activities for the greatest impact.
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ANG 47
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Features & Benefits
- Understand the hidden costs of service delivery.
- Equip your organization with tools to quantify waste and capacity demands.
- Build evidence-based business cases for operational improvement.
- Transform your organization without relying on external consultants.
- Create a management capability to continuously measure cost consumption.
- Shift from reactive cost-cutting to planned savings while preserving service quality.
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