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Item #:
93808020
HBR Emotional Intelligence Dealing with Difficult People, Paperback
Item #:
93808020
ANG 52
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At the heart of dealing with difficult people is handling their--and your own--emotions.
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What Stands Out
Expert Guidance
Gain insights from renowned experts in conflict resolution, helping you navigate tough interpersonal challenges effectively and with confidence.
Practical Strategies
Offers actionable techniques for managing difficult interactions, empowering you to turn potential conflicts into productive conversations.
Research-Based Insights
Utilizes cutting-edge research to provide a robust understanding of human behavior, enhancing your ability to engage and influence difficult individuals positively.
Product Details
| Book format | Hardcover |
| Fiction/nonfiction | Non-Fiction |
| Genre | Business & Investing |
| Publication date | May, 2018 |
| Pages | 160 |
| Reading level | Professional & Vocational |
| Subgenre | Conflict Resolution & Mediation |
| Series title | HBR Emotional Intelligence |
| Edition | 1 |
| Publisher | Harvard Business Review Press |
| Original languages | English |
| Language | English |
| Is collectible | N |
| Binding type | Perfect Binding |
| Recording time | 0 min |
| Retail packaging | Single Piece |
| Assembled product dimensions (l x w x h) | 4.90 x 0.60 x 6.90 in (12.4 x 1.5 x 17.5 cm) |
| Assembled product weight | 0.35 lb (160 grams) |
| Bisac subject heading | Business & Economics |
Who Should Buy?
-
Managers and Leaders
Ideal for individuals in leadership roles to develop effective strategies for handling challenging team dynamics.
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Customer Service Reps
Benefits customer service professionals managing difficult client interactions, enhancing conflict resolution and communication skills.
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Human Resources Professionals
Useful for HR personnel dealing with conflicts, fostering a healthier workplace through effective management strategies.
-
Casual Readers
Not suitable for individuals looking for light reading, as it focuses on professional development and conflict management.
Product Description
HBR Emotional Intelligence Dealing with Difficult People, Paperback
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Customer Questions & Answers
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Question:
What insights does this book provide on handling difficult colleagues?
Answer: It offers research-backed strategies for understanding emotions and improving interactions. -
Question:
Who are the authors featured in this collection?
Answer: The collection includes insights from experts like Daniel Goleman and Tony Schwartz. -
Question:
How can this book help me in my professional life?
Answer: It equips you with essential emotional intelligence skills to enhance workplace relationships.
Harvard Business Review All Books Editorial Review
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Features & Benefits
- Master the art of managing your emotions and those of difficult people.
- Gain practical advice on staying calm during tough conversations.
- Learn how to handle passive-aggressive comments effectively.
- Understand the impact of your behavior on colleagues.
- Explore expertise from renowned authors in emotional intelligence.
- Enhance your social skills for a more fulfilling professional life.
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